FAQ


  • Where is the store based?

          We have only Online store and work with global warehouse.

  • How long will it take to receive my order?
US shipments of products are within 1-3 BUSINESS DAYS upon placing your order, International 10-15 business days.
FOR INTERNATIONAL SHIPPING:
International shipping is done through USPS or local logistic partner. The approximate delivery time is usually 10-15 business days. Additional fees regarding delivery and shipments in your respective countries will not be taken care of by Sugarpie Lingerie. Any preferences regarding shipment and tracking should be addressed before placing your order. Orders will be shipped once payments have been cleared.
  • What shipping service do you use?

All US orders are ship via USPS. All international orders are sent via USPS First-Class International and local logistic partner.

  • How do I care for my Sugarpie love piece?

We recommend hand-washing all our pieces using cold water and mild soap and lay flat to dry.

  • What is this store's return and exchange policy?
We have policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@sugarpieofficial.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@sugarpieofficial.com
Read more about Return & Refund policy
  • Do you accept orders placed outside of the US?

Yes, we do.